Blog Layout

How the Customer Review function on your POS can increase your overall ratings on Google, Yelp & Facebook

Livie Wang • May 4, 2022

DISCLAIMER: This content is for informational purposes only and is not intended to be used as legal, accounting, tax, HR or other professional advice. You are responsible for you and your businesses' legal and regulatory compliance. Contact your attorney, accountant, or any other relevant professional for specific advice related to your own needs and circumstances.

Help has arrived! We have the perfect solution to boost your restaurant's ratings & reviews!

Anyone in the restaurant business knows that reviews can make or break your business. In the age of the internet where information is accessible and easily spread, it allows for consumers to make more informed decisions in regards to their purchase choices. A restaurant with great reviews may increase in popularity while restaurants with mediocre or bad reviews may be outright avoided.

Restaurant goers rely on review platforms like Google, Yelp and Facebook to see what previous customers have experienced dining at different restaurants. With written testimonials often accompanied by unfiltered photos of the food, menu, interior, and more, potential customers are more likely to be swayed by reviews from real consumers rather than manufactured advertisements or promotions.

This is backed up by statistics published in The Economic Journal (Anderson & Magruder) showing that higher Yelp ratings helped restaurants increase sales by 19% during peak dining periods. Additionally, restaurants that have less information online or are not accredited by experts sell 27% more often if they earn an extra star on Yelp. 

Many restaurant owners may not even realize the power of reviews, much less know that you can control the ratings of your restaurant on different review platforms like the aforementioned Google, Yelp, and Facebook. With our advanced cloud based POS System, you can reduce the amount of negative reviews by filtering out low ratings and holding them for review before they publish.

Your customers can scan a QR Code on their receipt or printed elsewhere in your store or online to submit their reviews. Within the ‘Back Office' section of our cloud based POS, our Customer Review App enables you to forward only good reviews (Default: 4 and 5 star reviews) directly to your Google, Yelp and Facebook Review accounts. When there are low star reviews submitted via the QR Code, these reviews are held in the system, viewable via your POS or compatible device with the option to delete or release the review.

Clients who have used the Customer Review App have noticed a jump in their online ratings with some even reporting an increase of one star or more in their overall review ratings. While the Customer Review App cannot control reviews posted directly on the review platforms, our statistics have shown that the Customer Review App has a big enough effect on overall review scores that even with people posting directly on review platforms, ratings still rose as a whole. 


 To learn more about our Customer Review App and how to use it, view the video tutorial below!

By Livie Wang

Livie Wang is based in Atlanta, GA and has a background in marketing and branding. With many years of experience in the restaurant and retail industries, she brings forth a personalized view on the issues these industries face. She has been a regular contributor to the ZBS Blog, News and Resource Center since 2021.

ZBS restaurant marketing holidays Mid-Autumn festival mooncakes with tea on black table

4 Revenue Boosting Ideas to Celebrate the Mid-Autumn Festival at your Restaurant

By Lisa Lam • September 16, 2024
The Mid-Autumn Festival is right around the corner! As the second most celebrated holiday across Asia, this traditional Chinese holiday presents a golden opportunity for your restaurant to attract more customers and boost sales. Here’s how you can make the most of this festive upcoming holiday and celebrate with your restaurant guests.

ZBS Officially Launches Front Waitlist & Reserve

March 26, 2024
ZBS is proud to officially launch our restaurant waitlist and reservation systems, Front Waitlist and Front Reserve, built to help restaurants optimize their front of house operations. After 6 months of rigorous testing, Front Waitlist & Front Reserve have undergone many positive and important changes while improving upon unique features that were first released with the beta versions. In addition, many successful testimonials from beta users have provided great insight into the importance of having automated waitlist and reservation systems for full services restaurants big and small.

How the AZN Sandwich Bar Restaurant Group Used ZBS Platform to Expand

December 19, 2023
Revolutionizing Asian Street Food is no biggie for this fast casual restaurant brand. Here's how AZN Sandwich Bar reached success with the aid of ZBS POS technology.
Share by: